PMP, Introduction to Project Communications Management

Process Group PMBOK Knowledge Area Process Why? (inputs) How? (tools and techniques) What? (outputs)
Planning 10.1 Communications Planning
  • Communications requirements
  • Communications technology
  • Constraints
  • Assumptions
  • Stakeholder analysis
  • Communications management plan
Executing 10.2 Information Distribution
  • Work results
  • Communications management plan
  • Project plan
  • Communications skills
  • Information retrieval systems
  • Information distribution methods
  • Project records
  • Project reports
  • Project presentations
Controlling 10.3 Performance Reporting
  • Project plan
  • Work results
  • Other project records
  • Performance reviews
  • Variance analysis
  • Trend analysis
  • Earned value analysis
  • Information distribution tools and techniques
  • Performance reports
  • Change requests
  • ¡¡
  • ¡¡
Closing 10.4 Administrative Closure
  • Performance measurement documentation
  • Product documentation
  • Other project records
  • Performance reporting tools and techniques
  • Project reports
  • Project presentations
  • Project archives
  • Project closure
  • Lessons learned

1.                    Communication Model = Communicator, Message, Medium, and Recipient.

 

2.                    Audience = Customer, Top Management, and Team

 

3.                    Communication Process = Transmit, Filter, Receiver, and Understand.

 

4.                    Communication Environment = Communication Channels, Logistics, and Personal Contact.

 

5.                    Four Communication Types = Formal (written/verbal) and Informal (written/verbal).

 

6.                    Communication Barriers = No Channels, Distance, Noise, and Attitudes.

 

7.                    Project manager¡¯s main effort is to integrate, plan, and communicate.

 

8.                    Communication Basic model = Sender, Receiver, and Message.

 

9.                    Number of lines of communication = [n(n-1)] /2 where n = number of members

 

10.                 Management Styles = Authoritarian, Combative, Conciliatory, Ethical, Facilitating, Intimidating, Judicial, Promotional, and Secretive.

 

11.                 Three Common Media Use = Visual, Audio, and Touch (tactile)

 

12.                 Sender Transmits and Receiver Interprets.

 

13.                 Conflict = Win-Lose (0,9); Lose-Leave (0,0); Yield-Lose (9,0); Compromise (5,5); Integrative (9,9). 9,9 is better than 5,5   this is our Win-Win play